MadRiverSystems.com provides subscription desktop support for a flat rate fee each month. This service is available nationwide. Please contact us for details outside Connecticut.
This package includes unlimited Phone Support, Remote Control Support, Microsoft Application Support, a client portal for entering support requests and checking request status, as well as monthly executive dashboard reporting on activities that occurred within your environment. When all remote support options are exhausted we will come to you with on-site support to resolve the issue. We will maintain a physical spare of your device off site including data synchronization and will bring it to you if you suffer a catastrophic failure. All Support Solutions are fixed-fee services. Services completed outside the Premium Support Package are billed to the client at $99/hour, plus Materials. If you have project work you want completed, please contact us for pricing.
Executive Support Services Explained
Unlimited Phone Support
If you have a technical problem or need help with something on a machine covered by Executive Desktop Support you can call us on your dedicated support line and speak to a technical specialist directly from 8am-6pm.
Unlimited Remote Control Support
If you are having a technical problem or need help with something on a machine covered by Executive Desktop Support we will remotely manage your machine to assist you from 8am-6pm.
Anywhere Support for Mobile Devices
If you have a technical problem or need help with something on a machine covered by Executive Desktop Support you can call us on your dedicated support line and speak to a technical specialist directly from 8am-6pm.
Microsoft Application Support
Stuck in Excel and don’t know how to do something? On a machine covered by Executive Desktop Support you can call us on your dedicated support line and speak to a technical specialist directly from 8am-6pm.
Online Asset Management
On a machine covered by Executive Desktop Support we will track your software and hardware licensing and provide you a monthly report on covered systems and services.
Online Case Management
On a machine covered by Executive Desktop Support when you open a support ticket with us you can check your case details online as necessary.
Online License Management
On a machine covered by Executive Desktop Support you can track your licensing and we will proide you a monthly report on covered systems.
Automated Spyware & Adware Removal
Our anti-spyware deployment, detection, and update service is included with Executive Desktop Support
Weekly Desktop Performance Optimizations
Once a week when users are not on the systems, we will tune up all your systems covered by Executive Desktop Support so they are running at their optimum performance level.
VPN Client Management
We will help you manage your VPN Client software creating standard deployment templates and configurations as well as troubleshooting as necessary.
Anti-Virus Definition Management
Our anti-virus deployment, detection, and update service is included with Executive Desktop Support
OS Patch Management
On all machines covered by a Executive Desktop Support Package we will manage the patching of the operating system during off hours to secure your systems correctly with the least amount of impact possible to business operations.
Monthly Activity Reporting Executive Dashboard
Once a month we will produce a report for you on all the relevant activity on your Executive Desktop Support system both by our technical team as well as on the operations of the system(s).
