MadRiverSystems.com provides subscription desktop support for a flat rate fee each month. This service is available nationwide. Please contact us for details outside Connecticut.

This package includes unlimited Phone Support, Remote Control Support, Microsoft Application Support, a client portal for entering support requests and checking request status, as well as monthly executive dashboard reporting on activities that occurred within your environment. All Support Solutions are fixed-fee services. Services completed outside the Premium Support Package are billed to the client at $99/hour, plus Materials. If you have project work you want completed, please contact us for pricing.

Premium Support Services Explained

Unlimited Phone Support

If you have a technical problem or need help with something on a machine covered by Premium Desktop Support you can call us on your dedicated support line and speak to a technical specialist directly from 8am-6pm.

Unlimited Remote Control Support

If you are having a technical problem or need help with something on a machine covered by Premium Desktop Support we will remotely manage your machine to assist you from 8am-6pm.

Anywhere Support for Mobile Devices

Microsoft Application Support

Stuck in Excel and don’t know how to do something? On a machine covered by Premium Desktop Support you can call us on your dedicated support line and speak to a technical specialist directly from 8am-6pm.

Online Asset Management

On a machine covered by Premium Desktop Support we will track your software and hardware licensing and provide you a monthly report on covered systems and services.

Online Case Management

On a machine covered by Premium Desktop Support when you open a support ticket with us you can check your case details online as necessary.

Online License Management

On a machine covered by Premium Desktop Support you can track your licensing and we will proide you a monthly report on covered systems.

Automated Spyware & Adware Removal

Our anti-spyware deployment, detection, and update service is included with Premium Desktop Support

Weekly Desktop Performance Optimizations

Once a week when users are not on the systems, we will tune up all your systems covered by Premium Desktop Support so they are running at their optimum performance level.

VPN Client Management

We will help you manage your VPN Client software creating standard deployment templates and configurations as well as troubleshooting as necessary.

Anti-Virus Definition Management

Our anti-virus deployment, detection, and update service is included with Premium Desktop Support

OS Patch Management

On all machines covered by a Premium Desktop Support Package we will manage the patching of the operating system during off hours to secure your systems correctly with the least amount of impact possible to business operations.

Monthly Activity Reporting Executive Dashboard

Once a month we will produce a report for you on all the relevant activity on your Premium Desktop Support system both by our technical team as well as on the operations of the system(s).