All packages include unlimited business hours (8am-6pm EST) Phone Support, Remote Control Support, a client portal for entering support requests and checking request status, as well as monthly executive dashboard reporting on activities that occurred within your environment. All Support Solutions are fixed-fee services. Services completed outside Support Package Hours are billed to the client at $150/hour, Time & Materials. If you have project work you want completed, please contact us for pricing.

If you are in a time zone other than EST we will offer the equivalent business hours support in your timezone, 8am-6pm for Basic Support.

Infrastructure Support Services

Router Management
Site Anti-Virus Management
Firewall Management
VPN Management
Asset Lifecycle Management
Asset Reporting
DNS Management
Email System Management

Support Packages Note

In addition to the other valuable services offered, the Executive package for infrastructure support includes maintaining SAS70 compliance for the devices managed.