All packages include unlimited business hours (8am-6pm EST) Phone Support, Remote Control Support, Microsoft Application Support, a client portal for entering support requests and checking request status, as well as monthly executive dashboard reporting on activities that occurred within your environment. All Support Solutions are fixed-fee services. Services completed outside Support Package Hours are billed to the client at $150/hour, Time & Materials. If you have project work you want completed, please contact us for pricing.

If you are in a time zone other than EST we will offer the equivalent business hours support in your time zone, 8am-6pm for Basic Support.

Server Support Services

Unlimited Phone Support
Unlimited Remote Control Support
Microsoft Application Support
Third Party Application Support (SLA Criteria must be negotiated)
Server Service Availability Monitoring
Microsoft Patch Management
Event Log Monitoring
Log File Maintenance
Drive Space Monitoring
Printer Setting Management
User Account Administration
File Share Permission Administration
Security Administration
Virus Definition & Virus Prevention Services
Monthly Activity Reporting Executive Dashboard

Support Package Notes

Executive Server Support Packages include maintaining SAS70 compliance on that device.