Support Plans

Unlimited Phone Support
Unlimited Remote Control Support
Anywhere Support for Mobile Devices (hotels, airports, client sites, etc.)
Microsoft Application Support
Online Asset Management
Online Case Management
Online License Management
Automated Spyware & Adware Removal
Weekly Desktop Performance Optimizations
VPN Client Management
Anti-virus Definition Management
OS Patch Management
Monthly Activity Reporting Executive Dashboard

Basic Support

All services during business hours 8am-6pm EST

Premium Support

All services 24 hours, 7 days a week

Professional Support

All services 24 hours, 7 days a week

On-site Support when all remote support options exhausted

Executive Support

All services 24 hours, 7 days a week

On-site support when all remote support options exhausted

We will maintain a physical spare of your device offsite including data synchronization and will bring it to you if you suffer a catastrophic failure.